Case Study: eCommerce Management For The Kairos Collective

Challenge

Kairos Collective is an eCommerce online store that specializes in antique, vintage, and contemporary furniture designs. The company is located in the United Kingdom and sources its furniture products from over 80 manufacturers.

Kairos Collective’s extensive product listing can be time consuming to update due to the more than 1000 products it sells. In addition, the uploading of products and information can be repetitive. The company found it took hours to update the product listing each week, which prevented the company’s e-commerce management team from completing other important tasks.

Solution

The e-commerce website found a solution to the time-consuming issue of updating product listings courtesy of Worktrooper. The solution creation organization installed a two-person team to produce the work needed and save the Kairos Collective valuable time.

One member of the eCommerce online store team is now responsible for crosschecking each of the 80 furniture dealers to update the product status on Kairos Collective website. The other team member is responsible for uploading the new products and making white cut-outs of product images to upload.

Results

Since a solution to the initial problem was installed, the Kairos Collective has seen an improvement in the time available to complete various daily tasks. The Kairos Collective’s online store is now fully up to date in terms of e-commerce stock. Now, customers will be able to find the products they want to purchase and whether they are in stock.

The two-person team checks all 1000+ products each week to mark products as sold out and to identify and upload new arrivals. The e-commerce website team also uploads 100+ new products weekly. The Kairos Collection has reported an overall cost reduction of 35% thanks to the solution provided by Worktrooper.